La Tortuga Hotel And Spa - Playa del Carmen

Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel And Spa - Playa del Carmen

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Outdoor swimming pool

 Sports activities

Diving center

Golf course

Diving

Fishing

Billiards/Pool tables

 Spa and relaxation

Spa & wellness center

Solarium

Reflex massage

Massage

Jacuzzi

 Breakfast

In-room breakfast

Overview

Four-star La Tortuga Hotel & Spa is ideally located close to the beach in Playa del Carmen. Playa’s famous Quinta Avenida (Fifth Avenue) is open to foot traffic only and is filled with a wide selection of restaurants, bars and shops.

La Tortuga Hotel & Spa is a small boutique hotel designed to offer unlimited opportunities for water activities.

Each of 51 rooms has personality and charm. Televisions come with cable channels. Many accommodations feature a sitting area, rooftop terrace, private Jacuzzi, hammock, chairs and table on the balcony. The hotel provide with daily beach towels for the beach club.

Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning.

La Tortuga Hotel & Spa offers relaxing spa services, an enjoyable outdoor pool and access to the services at a nearby beach club. The hotel features special services for honeymooners.

Number of rooms:   51.

Rooms

Each room has AC, ceiling fan, coffee machine, in-room safe, hair dryer. Guests have a choice between five different types of rooms: Standard Room, Standard Plus, Junior Suite, Superior Junior Suite or a Swim Up Room.

Standard Rooms come with a variety of bed combinations - one king, two queen, one queen, one queen and one individual or twin beds. Four of the rooms feature a balcony. Those guests staying in rooms without a balcony are welcome to have a rest in the common leisure area just outside the standard rooms.

Standard Plus rooms have a balcony and are decorated with a tasteful Caribbean flair. You can choose from one king sized or two queen size beds upon request. Maximum occupancy for rooms with king-sized beds is two people; maximum occupancy for rooms with double queen-sized beds is four people.

Junior Suites rooms have a Jacuzzi, a balcony (or the rooftop terrace) and sitting area. They feature flat screen TVs, bathrobes and slippers, iron and ironing board, iPod station. Guests can choose from one king-sized bed or two queen-sized beds. This type of room can accommodate more that two people.

Superior Junior suites are nestled in one of the most enchanting areas of the hotel. Each of them has a private Jacuzzi, either in the room or on the own private terrace. They have all the features of Junior Suites and a comfortable Spring Air king-sized bed. Some have private pool and sitting area in the garden. Breakfast in the room is available in this room type. Private dinner can be arranged in the room/terrace.

Swim-Up rooms features a very convenient access to the pool directly from the balcony. There are five swim-up rooms, four of which come with one king-sized bed, and one which comes with two queen-sized beds.

Pets are not allowed.

Extra person fee is USD22 per night, holiday season fee - USD42.

Baby cots are not available.

Minimum age for check in 16 years.

Dining options

Complimentary breakfast is served daily pool side.

Guests have a choice between hot breakfast, different eggs dishes, fruit plates and other.

Breakfast is served from 7am to 11am.

Lunch is served from 1pm to 4pm.

Dinner is served from 7pm to 11pm.

Byblos Restaurant in front of the hotel serves a French meal.

On 12th Street, guests can enjoy “pizza al trancio” at Pizza Pazza or Pizza Banana, savour great seafood tacos, or a delicious meal at The Glass Restaurant.

At the hotel La Tortuga And Spa guests are invited to a american breakfast served for free. 

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Adults only
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Sundry/Convenience store
  • Coffee shop
  • Currency exchange
  • Luggage storage
  • Exterior corridors
  • No elevators

Guest Parking

  • private parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Sports & Fitness

  • Diving
  • Golf course
  • Diving center
  • Billiards/Pool tables
  • Fishing

Services

  • Airport shuttle
  • City shuttle service
  • Room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Bed and breakfast
  • In-room breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Cafe

Meeting facilities

  • Conference room

Children's facilities

  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach towels
  • Spa & wellness center
  • Solarium
  • Jacuzzi
  • Massage
  • Sun terrace
  • Garden area
  • Reflex massage

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Ironing facilities
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer

Bedroom

  • Premium bedding

Media

  • Cable/Satellite television
  • Telephone
  • AM/FM alarm clock

Policies

Check-In

  • from  3 pm

Check-Out

  • until  12 pm

Children and extra beds

  • There are no cribs provided in a room. 

How to reach hotel

hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    900 m
Airports
Restaurants
  • Oh Lala (cuisine: International)
    90 m
  • Ah Cacao Chocolate Cafe
    220 m
Hotel information
  • Check-In:
    from  3 pm
  • Check-Out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Each room has AC, ceiling fan, coffee machine, in-room safe, hair dryer. Guests have a choice between five different types of rooms: Standard Room, Standard Plus, Junior Suite, Superior Junior Suite or a Swim Up Room.

Standard Rooms come with a variety of bed combinations - one king, two queen, one queen, one queen and one individual or twin beds. Four of the rooms feature a balcony. Those guests staying in rooms without a balcony are welcome to have a rest in the common leisure area just outside the standard rooms.

Standard Plus rooms have a balcony and are decorated with a tasteful Caribbean flair. You can choose from one king sized or two queen size beds upon request. Maximum occupancy for rooms with king-sized beds is two people; maximum occupancy for rooms with double queen-sized beds is four people.

Junior Suites rooms have a Jacuzzi, a balcony (or the rooftop terrace) and sitting area. They feature flat screen TVs, bathrobes and slippers, iron and ironing board, iPod station. Guests can choose from one king-sized bed or two queen-sized beds. This type of room can accommodate more that two people.

Superior Junior suites are nestled in one of the most enchanting areas of the hotel. Each of them has a private Jacuzzi, either in the room or on the own private terrace. They have all the features of Junior Suites and a comfortable Spring Air king-sized bed. Some have private pool and sitting area in the garden. Breakfast in the room is available in this room type. Private dinner can be arranged in the room/terrace.

Swim-Up rooms features a very convenient access to the pool directly from the balcony. There are five swim-up rooms, four of which come with one king-sized bed, and one which comes with two queen-sized beds.

Pets are not allowed.

Extra person fee is USD22 per night, holiday season fee - USD42.

Baby cots are not available.

Minimum age for check in 16 years.

La Tortuga Hotel And Spa Double RoomLa Tortuga Hotel And Spa Double RoomLa Tortuga Hotel And Spa Double Room
Double Room
Bed type: Double bed or Twin beds
Size: 22 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

This air-conditioned room features a TV, fan, minibar and safe. The in-room amenities also include a coffee maker and a hairdryer.

Room facilities
    La Tortuga Hotel And Spa Junior SuiteLa Tortuga Hotel And Spa Junior SuiteLa Tortuga Hotel And Spa Junior Suite
    Junior Suite
    Bed type: Double bed or 1 Single bed
    Size: 35 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    This suite features a terrace with a hot tub, a flat-screen TV, bathrobes and slippers. Ironing appliances and an iPod docking station are also available.

    Room facilities
      La Tortuga Hotel And Spa Superior Double RoomLa Tortuga Hotel And Spa Superior Double RoomLa Tortuga Hotel And Spa Superior Double Room
      Superior Double Room
      Bed type: Double bed or Twin beds
      Size: 25 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      This room features 1 king-size bed or 2 queen-size beds. It also has a flat-screen TV, coffee maker, iron and ironing board, safety deposit box, air conditioning, hairdryer a mini bar with premium alcohol, wine, soft drinks and snacks. The bathroom is private and has free toiletries.

      Room facilities
        La Tortuga Hotel And Spa Superior Rooftop Junior SuiteLa Tortuga Hotel And Spa Superior Rooftop Junior SuiteLa Tortuga Hotel And Spa Superior Rooftop Junior Suite
        Superior Rooftop Junior Suite
        Size: 40 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        This spacious suite has a terrace with a hot tub, a flat-screen TV, bathrobe and slippers. One superior suite has a private pool, some have a private lounge and others feature a rooftop terrace.

        Room facilities
          La Tortuga Hotel And Spa Superior Junior SuiteLa Tortuga Hotel And Spa Superior Junior SuiteLa Tortuga Hotel And Spa Superior Junior Suite
          Superior Junior Suite
          Bed type: Double bed or 1 Single bed
          Size: 40 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Junior Suite (Superior Non Refundable) - Breakfast/20%off SPA/10%off Restaurant

          Room facilities
            Standard Plus Double Room
            Bed type: Double bed
            Check Prices
            — Less information+ More information

            Standard plus no refundable - Breakfast/20%off SPA/10%off Restaurant

            How to reach hotel

            hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
            Show big map »

            Hotel Address:

            Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

            Get directions
            City Center
            • Playa del Carmen
              900 m
            Airports
            Restaurants
            • Oh Lala (cuisine: International)
              90 m
            • Ah Cacao Chocolate Cafe
              220 m
            Hotel information
            • Check-In:
              from  3 pm
            • Check-Out:
              until  12 pm
            • Number of rooms:
              51

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Mexico

            Use Badge

            La Tortuga Hotel And Spa Location

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            What's nearby

            Popular areas

            Places of interest

            • Terminal foránea de autobuses ADO - 200 m
            • 28 de Julio Square - 300 m
            • Church of Guadalupe - 2.1 km

            Local attractions

            • Sian ka'an Jeep Tour Expedition - 2.5 km
              Monte de los Cibeles, Playa del Carmen
            • Casa Cenote - 2.6 km
            • Cenote Chaak Tun - 3.4 km
              Av. Juarez, Playa del Carmen
            • Temazcal Natura - 2.5 km
              Monte de los Cibeles, Playa del Carmen
            • Xaman Ha Aviary - 3.2 km
              Paseo Xaman-Ha, Playa del Carmen

            Near the hotel

            • Riviera Art Gallery - 230 m
              20th Street between 5th Av. & 10th Av., Playa del Carmen

              Restaurants nearby

              • Oh Lala - 90 m

                Address: Calle 14 bis between 10th & 15th Av.
                Phone: 9841274844

                80% likes this, based on 555 reviews
                Cuisine: International
                Price Range: CAD 9 - CAD 39

              • Coffee Stop - 220 m

                Address: Calle 10 North
                Phone: 984 803 4365

                95% likes this, based on 131 reviews
                Price Range: CAD 5 - CAD 9

              • Los Tabernacos Bistro Lounge - 900 m

                Address: 1st Avenue North between 10 y 12
                Phone: 984-803-1674

                85% likes this, based on 298 reviews
                Price Range: CAD 6 - CAD 18

              • Ah Cacao Chocolate Cafe - 220 m

                Address: 5th Ave & Constituyentes
                Phone: +52 984 803 5748

                74% likes this, based on 946 reviews
                Price Range: CAD 7 - CAD 27

              • Kaxapa Factory - 240 m

                Address: Av Constituyentes, betwen 10 and 15 avenues
                Phone: 9841471645

                84% likes this, based on 540 reviews
                Cuisine: Organic, Venezuelan
                Price Range: CAD 6 - CAD 11

              Getting there.

              The main point of arrival Cancun International Airport is 50.2km from the hotel.

              From Cancun Airport by car:

              Take the only highway south towards Playa, and wait until you will see the green exit (on your left hand side) signs for Playa.

              Wait until you pass most of them and take the exit that says "AVENIDA JUAREZ", one of the last.

              Take a left, and drive all the way along Avenida Juarez until the end, where you will be forced to take a left (one way street), upon meeting Avenida 10.

              Drive along Avenida 10 for about 10 blocks until, on your right hand side, you will see La Tortuga Hotel at the corner of Calle (street) 14.

              Other transportation available from the airport includes:

              • buses that leaves from outside the main arrival hall at the airport. Just before you exit the terminal, there is a Riviera counter where you can buy your ticket (about USD9). In Playa del Carmen the bus works out of the main bus terminal at 5th Avenue and Juarez.
              • a colectivo is (usually) a van that will take up to 10 people. They don't leave at any specific time, but you will have to wait until it's full enough to justify the trip. You may have to make stops at other resorts and hotels along the way, which can easily double the time it will take you to get to Playa del Carmen. To take one of these authorized taxis, go to any of the TTC kiosks located around the terminal and buy a ticket, or just step out of the arrival hall and you will get many offers. The price usually works out to about USD18 per person.
              • taxis that depart from the terminal. It is roughly a 45 minute ride to Playa del Carmen. A union controls who can carry tourists from the airport and what they charge. Taxis originating in Playa del Carmen are not actually authorized to take people to Playa, but you may end up with a driver that cannot find his way around Playa very well. The ride to Playa del Carmen will cost you around USD65.
              • airport transfers are available 24 hours a day, no extra costs for late night pick-ups or departures. Approximate amount for transfer is USD55 for one or two people.

              Hotel information
              • Check-In:
                from  3 pm
              • Check-Out:
                until  12 pm
              • Number of rooms:
                51

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

              According to guest reviews, the hotel has been rated as
              Best Spa Hotels in Mexico

              Use Badge

              Hotels nearby
              Cities nearby

              La Tortuga Hotel And Spa Reviews

              Guest reviews are submitted by our customers after their stay at La Tortuga Hotel And Spa

              Average guest rating

              8.2out of 10
              Fabulous
              Based on 110 reviews

              Individual guest reviews

              • Couple
                7.8

                Room and lobby design, location - centered and quite, very comfortable bed

                Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

              • Older travelers
                9.6

                Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

                They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

              • Older travelers
                8.2

                The staff where excellent and extremely helpful

                Plants where a bit old and tired around the jacuzzi area on the roof

              • Couple
                9.6

                Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

              • Couple
                9.2

                We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

                They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

              • Single
                7.8

                It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

                The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

              • Couple
                9.2

                Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

              • Couple
                10.0

                The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

              • Group of friends
                10.0

                We liked the service. Everyone was friendly and I felt very relaxed.

              • Couple
                10.0

                We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

              • Older travelers
                8.8

                La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

              • Couple
                8.8

                This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

                We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

              • Couple
                9.2

                Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

                Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

              • Older travelers
                9.2

                It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

              • Older travelers
                3.8

                The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

                When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

              How to reach hotel

              hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
              Show big map »

              Hotel Address:

              Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

              Get directions
              City Center
              • Playa del Carmen
                900 m
              Airports
              Restaurants
              • Oh Lala (cuisine: International)
                90 m
              • Ah Cacao Chocolate Cafe
                220 m
              Hotel information
              • Check-In:
                from  3 pm
              • Check-Out:
                until  12 pm
              • Number of rooms:
                51

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

              According to guest reviews, the hotel has been rated as
              Best Spa Hotels in Mexico

              Use Badge